The system implementation for Balanced Scorecard encompasses three phases.
The first phase is designing and creating a database of indicators and their elements (so-called KPI book). The KPI database can be created on different platforms and we use the database model template derived from previous experiences. The outcome is, simply put, all KPIs in one place.
The second phase is accomplished by establishing processes of collecting the planned and realized indicator values. A part of these indicators is usually available in the DWH/BI system but for another part an additional aggregation needs to be secured. The establishing of this process is necessary not only in terms of collecting values but also for their verification and authorization in order to be presented to users.
The third phase is scorecard presentation. For that purpose we can use IBM Cognos Metrics Studio custom tool that serves for creating scorecards, presenting marketing maps, influence diagrams, and various ways of reporting on the accomplishment of business goals. Depending on various demands a presentation about KPI accomplishments can be done with “classic” reporting as well.
BI, Planning and Balance Scorecard are often sold separately but their true value is obtained when they are used together and integrally. However, it is important to stress that we recommend the implementation of each unit separately, in phases.