Hospitality Insights solution for Večernji list

Hospitality Insights is a product intended for entities in the hospitality industry who want to raise their service to a new level and improve the satisfaction of their customers. Every user experience is valuable information that can completely change the business. Therefore, it is very important to understand the power of information that each guest possesses, collect it, analyse it and use it in the best possible way.

Hospitality Insights, better known as HI, is a complete software solution that enables hoteliers to create survey questionnaires and analyse the results, as well as obtain feedback “from the field”, to influence customer satisfaction while they are still in their facility. HI is supported by modern artificial intelligence tools to translate text, analyse its sentiment and classify user responses.

In the article prepared by our Software Engineer Tina Knežević for Večernji list, learn more about the process of creating surveys, analyzing data, and gaining insight into user satisfaction through the Hospitality Insights application.

Explore the Hospitality Insights app on the official site.

Are you in the hospitality industry and think HI could help you understand your guests? Contact us at hi@megatrend.com and we’ll be happy to walk you through the app to see first-hand whether it meets your needs.