Make a change today. Improve your business with our virtual assistants!

Ines Jurišić

Are you considering digitizing your company? Do you want to stay competitive in the digital era?

Virtual assistants have become essential tools for businesses in today’s business environment. Using artificial intelligence, these digital assistants provide a range of benefits that optimize operations, increase productivity, and enhance the customer experience.

A virtual assistant as an upgrade to a Document Management System (DMS)

Virtual Assistant for document database search

Searching for content is an activity we regularly engage in for personal and business purposes, whether it’s searching databases, documents, or websites.

Unlike searching for paper documents, where the only way to find specific content is by reading through all the documents being searched, digitization has significantly reduced the time and effort required for such tasks.

To further improve the search experience, semantic search has been introduced. By transitioning to semantic document search, the search is performed not only by looking for the presence of words in the document but also by considering the meaning of the words themselves.

*The benefits of semantic search are particularly evident in languages like Croatian, as it provides advanced understanding of synonyms, different word forms, such as words in different cases, persons, genders, and linguistic context.

Applications of a virtual assistant performing semantic information retrieval:

  • Integration into existing Document Management System (DMS) systems
  • Assisting agents in customer support centers in finding relevant information as quickly as possible
  • Serving as a backup for existing virtual assistants in cases where they cannot answer a query, allowing for additional knowledge base search

Virtual Assistant for automation and improvement of customer support

Do you want to be available to your customers and employees at all times, providing them with the necessary information in a more automated and faster way? Try virtual assistants!

Megatrend Business Solutions has developed various virtual assistants that assist in various business processes. These virtual assistants are based on the use of artificial intelligence and can be easily integrated with your existing applications.

Megatrend’s virtual assistants are based on various Natural Language Processing (NLP) techniques we have developed for the Croatian language.

Benefits of using virtual assistants:

  • Increased customer or employee satisfaction
  • Improved sales results
  • Constant availability
  • Time savings and increased efficiency

Image by Freepik

By integrating them into various internal and external communication channels, you can alleviate the workload on customer support by providing information to customers or your own employees.

Virtual Assistant as HR support

HR Virtual Assistant

Megatrend Business Solutions enables employees of your company to communicate with or through a virtual assistant to automate and streamline various human resources management processes.

Why HR Virtual Assistants?

  • Reduced burden on the HR department for frequently asked questions (e.g., remaining vacation days, upcoming team-building events, etc.)
  • Time savings and increased efficiency
  • Continuous availability to company employees
  • Better insight into employee satisfaction – sentiment analysis
  • Possible query analysis and detailed analytics
  • Assistance in employee training, candidate preselection applications – detailed reports via email

Virtual Assistant for conference websites

Conference Chatbot

We have seen one potential application of artificial intelligence and virtual assistants firsthand during the organization of our annual Power of Data conference.

During several recent Power of Data conferences, our virtual assistant named Đurđa helped with frequently asked questions from potential attendees, allowing organizers to focus on other tasks.

Based on this example of automating conference organization using AI, we have developed a product that can help other event organizers in the same way.

Our software solution provides users with the ability to create virtual assistants based on IBM’s Watson Assistant platform. Such chatbots provide potential conference participants with information about the conference, such as details about speakers, presentations, location, registration, and more.

Users can create a new chatbot or modify information about an existing one in just a few clicks, without the need to access the Watson Assistant interface.

For any additional questions, we are at your disposal. Feel free to contact us via email at or by phone at +385 (0)1 4091 200. Our team members will be happy to assist you as soon as possible.

Cover photo: Image by Freepik