Using new technologies to improve business processes

Josipa Jurić

Artificial intelligence and natural language processing are areas by which, with the additional help of the web-scraping process to obtain additional data, it is possible to improve various business processes today, and customer support, which is an increasingly complex task every day, is a perfect example of their effective application.

In the article that Domagoj Marić, Data Science & AI Team Lead from Megatrend poslovna rješenja, prepared for Mreža magazine, learn more about web-scraping, virtual assistants, the semantic search of documents, the IBM Watson platform, and other applications of artificial intelligence in business processes.

Find out firsthand how artificial intelligence models and natural language processing can be used to automate a good part of customer support, whether it’s automating conversations with the user or finding the most relevant information for the user.

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